Your order is guaranteed to arrive in perfect condition at the specified shipping address provided.
If you are not completely satisfied with the quality of your order upon arrival, please contact
Customer Care (See contact us section on the website) within (2) days of receipt, with a detailed
description and photograph(s) evidencing your dissatisfaction, for assistance with a replacement or
exchange. Since it is a perishable item - we cannot offer a replacement of a product after 2 days or
48 hours of delivery.
We guarantee that we'll put it right for you – refunding, replacing or issuing you with a gift card
as appropriate. A replacement or exchange will be shipped within 10 days. Due to the perishable
nature of our product, all claims submitted without proper support will not be eligible for
reshipment. Lals reserves the right to limit replacements.
Returns & Refunds are not
Our guarantee extends only to correctly addressed orders. Unfortunately, and due to the perishable
nature of our products, we cannot guarantee the condition of the package if the carrier must reroute
your order. Lals cannot be responsible for the condition of orders that are not able to be delivered
on the first attempt (or that you may have updated or revised through any customization options with
We will ship your order to the shipping address(es) you provide. Please write a complete and correct
address to ensure proper delivery
Lals is not responsible for failed deliveries when:
- You provide an incorrect or outdated address.
- Your recipient is out of town or not available.
- You do not provide a corrected/new delivery address within 24 hours of the first delivery
Shipments that are returned or require rerouting due to incorrect addresses will be subject to
additional charges for reshipment and/or relabeling for the carrier.
In addition, we guarantee to make good any mistakes with honesty and a positive solution that works
for you. We never want you to lose faith in Lals and will always go the extra mile so you know how
important you are to us.
All members of our Customer Service team are trained and empowered to help, whatever the circumstance
and whatever method by which you choose to contact us – so you can always be sure of a prompt,
helpful and friendly reply that we hope will both strengthen our relationship with you and help you
to retain confidence in us