Lals Delivery 101


No need to make a trip. We’ll bring Lals delivery straight to you! With shipping across 11 cities of Pakistan, getting goodies for any occasion is now easy. Let us explain how Lals has mastered the art of delivering treats to your door.

Shipping Information

Our chocolates are packed and shipped using state-of-the-art, temperature sensitive shipping materials to ensure their safe delivery. See Shipping Methods and Shipping Rates for details and pricing. This special packaging costs a little extra, the exact amount depends on the weight and size of the shipment.

Order Shipping and Delivery

We ship and deliver chocolates Monday-Saturday in Karachi & Lahore and we deliver Tuesday-Saturday in all other cities.

We do not deliver in Karachi & Lahore on Sunday

We do not deliver in all other cities (except Karachi & Lahore) on Sunday & Monday

For holiday (Eid, New years, Valentines day) orders, our website will provide guidelines on order deadlines to ensure guaranteed delivery prior to the holiday.

For additional queries please email on lalsorders@siardigital.com

In case of unexpected events such as political conditions, monsoon season or pandemic related unexpected closures - the shipments may get delayed

LALS PRODUCTS ARE SHIPPED USING TEMPERATURE CONTROLLED PACKAGING WHERE REQUIRED AND IN REFRIGERATED VEHICLES TO ENSURE YOUR PRODUCTS ARRIVES FRESH AND IN PERFECT CONDITION.

Nationwide Delivery

Lals products can be delivered in 11 cities nationwide within 1-4 days depending on the delivery location. Delivery in Karachi & Lahore takes 1-3 days and delivery in other cities takes 2-4 days.

We are delivering to the following cities currently:

City Delivery slots Delivery timeline for orders placed before 12:00 pm
Karachi 50 1-3 working days
Lahore 30
  • Islamabad
  • Rawalpindi
  • Multan
  • Faisalabad
  • Sialkot
  • Hyderabad
  • Peshawar
  • Gujranwala
  • Quetta
  • 20 2-4 working days

    Cake & Cupcakes Delivery

    Cakes and cupcakes are only delivered to Karachi. We do not deliver cakes to any other city

    Payment

    We offer the following payment methods

    • Payment via Debit/Credit cards or bank transfer through PayPro from anywhere in the world
    • HBL Pay - Credit card payments through HBL Gateway from anywhere in the world
    • Cash on delivery for Karachi & Lahore - You need to pay the rider in cash when the order arrives

    Returns/Refunds Policy

    Your order is guaranteed to arrive in perfect condition at the specified shipping address provided. If you are not completely satisfied with the quality of your order upon arrival, please contact Customer Care (See contact us section on the website) within (30) days of receipt, with a detailed description and photograph(s) evidencing your dissatisfaction, for assistance with a replacement or exchange.

    We guarantee that we'll put it right for you – refunding, replacing or issuing you with a gift card as appropriate. A replacement or exchange will be shipped within 10 days. Due to the perishable nature of our product, all claims submitted without proper support will not be eligible for reshipment. Lals reserves the right to limit replacements.

    Returns & Refunds are not offered

    Our guarantee extends only to correctly addressed orders. Unfortunately, and due to the perishable nature of our products, we cannot guarantee the condition of the package if the carrier must reroute your order. Lals cannot be responsible for the condition of orders that are not able to be delivered on the first attempt (or that you may have updated or revised through any customization options with our carrier).

    We will ship your order to the shipping address(es) you provide. Please write a complete and correct address to ensure proper delivery

      Lals is not responsible for failed deliveries when:

    1. You provide an incorrect or outdated address.
    2. Your recipient is out of town or not available.
    3. You do not provide a corrected/new delivery address within 24 hours of the first delivery attempt.
    4. Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling for the carrier.

    In addition, we guarantee to make good any mistakes with honesty and a positive solution that works for you. We never want you to lose faith in Lals and will always go the extra mile so you know how important you are to us.

    All members of our Customer Service team are trained and empowered to help, whatever the circumstance and whatever method by which you choose to contact us – so you can always be sure of a prompt, helpful and friendly reply that we hope will both strengthen our relationship with you and help you to retain confidence in us

    Our delivery times and rates are listed below:

    Volumetric weight Ship to destination Rate total
    1 kg
    • Karachi
    • Lahore
    • Hyderabad ,Islamabad, Rawalpindi, Multan, Faisalabad, Sialkot, Gujranwala, Peshawar, and Quetta
    • 400
    • 400
    • 800
    1.1 kg – 2 kg
    • Karachi
    • Lahore
    • Hyderabad ,Islamabad, Rawalpindi, Multan, Faisalabad, Sialkot, Gujranwala, Peshawar, and Quetta
    • 600
    • 600
    • 900
    2.1 kg – 5 kg
    • Karachi
    • Lahore
    • Hyderabad ,Islamabad, Rawalpindi, Multan, Faisalabad, Sialkot, Gujranwala, Peshawar, and Quetta
    • 600
    • 600
    • 1200
    5.1 kg – 10 kg
    • Karachi
    • Lahore
    • Hyderabad ,Islamabad, Rawalpindi, Multan, Faisalabad, Sialkot, Gujranwala, Peshawar, and Quetta
    • 600
    • 600
    • 1750
    10.1 kg – 14 kg
    • Karachi
    • Lahore
    • Hyderabad ,Islamabad, Rawalpindi, Multan, Faisalabad, Sialkot, Gujranwala, Peshawar, and Quetta
    • 1150
    • 1150
    • 2100
    14.1 kg – 20 kg
    • Karachi
    • Lahore
    • Hyderabad ,Islamabad, Rawalpindi, Multan, Faisalabad, Sialkot, Gujranwala, Peshawar, and Quetta
    • 1700
    • 1700
    • 4100
    20.1 kg – 30 kg
    • Karachi
    • Lahore
    • Hyderabad ,Islamabad, Rawalpindi, Multan, Faisalabad, Sialkot, Gujranwala, Peshawar, and Quetta
    • 2850
    • 2850
    • 6200

    For Karachi & Lahore, every 1KG exceeding 30KG will be charged at 300 per KG

    For Nationwide, every 1KG exceeding 30KG will be charged at 200 per KG

    Shipping FAQs

    Yes, we outsource all deliveries of our delicious chocolates to our shipping partners. They have been working with us for many years and and experts in the handling and shipping of our delicate confections.

    In order to make sure they get the products to you in time and in perfect condition we pay them for this service, and charge you accordingly. Our chocolates are packed and shipped using state-of-the-art, temperature sensitive shipping materials to ensure their safe delivery.

    No, we ship to one address in one order. If you wish to send it to multiple addresses you need to place the order the respective number of times.

    Unfortunately we cannot ship our chocolate to international destinations. However, we can package our chocolates & hampers for you in a way that you can take them safely with you on your flight no matter how far the destination.

    Our chocolates are packed and shipped using state-of-the-art, temperature sensitive shipping materials to ensure their safe delivery. We use insulated styrofoam containers all year round. This additional packaging is also one of the reasons why delivery charges are high. During cooler months, the chocolates can be shipped via courier for lower costs, however chocolates shipped during warmer seasons need to be delivered using our courier service provider packed in an insulated styrofoam container with ice packs. This additional packaging is also one of the reasons why delivery charges are high.

    You can also have a separate Billing and Shipping address if you want to send the chocolates to someone else as a gift. You can place your order from anywhere in the world for delivery all across Pakistan. For eg. If you’re ordering from the US – your billing address can be USA and delivery address can be Lahore.

    It takes 1-3 days for delivery in Karachi & Lahore 
    It takes 2-4 days for delivery in other cities.

    No, you can choose your delivery date e.g 21st of March but you cannot choose a delivery time.

    No, online orders CANNOT be customized. If you want to place a custom order you need to visit our outlets or call on our respective outlet numbers.
    Outlet numbers mentioned in 'Contact Us' section of the website

    At this time we are delivering to the following 10 cities – Karachi, Lahore, Islamabad, Rawalpindi, Multan, Faisalabad, Sialkot, Hyderabad, Peshawar & Quetta.

    Cakes are only delivered in Karachi as our Patisserie is located in Karachi where the cakes are made fresh daily. As cakes are a sensitive product – currently we only deliver them in the city we are located in to ensure maximum freshness.

    We deliver to the following 10 cities – Karachi, Lahore, Islamabad, Rawalpindi, Multan, Faisalabad, Sialkot, Hyderabad, Peshawar & Quetta.

    Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
    January,February,March,April,May,June,July,August,September,October,November,December
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